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Shipping Info

I HAVE PLACED MY ORDER, WHAT NOW?

PROCESSING TIMES

Once your order has been placed, please allow 1-2 days to process your order after confirmation (For example, if you order on Monday, your order should ship out on Tuesday or Wednesday). We do not offer same day shipping. Please allow up to 48 hours for your tracking information to become available after receiving your shipping confirmation. We cannot be held accountable for any delays caused by the carrier.

SHIPPING TIMES

COUNTRY CARRIER
United States USPS, 10-20 Business Days
Canada Canada Post, 10-20 Business Days
United Kingdom Royal Mail, 10-20 Business Days
Ireland An Post, 10-20 Business Days
Australia Australian Post, 10-20 Business Days
Germany German DHL, 10-20 Business Days
New Zealand New Zealand Post, 10-20 Business Days
France La Poste, 10-20 Business Days
Spain Correos, 10-20 Business Days
Italy Poste Italiane, 10-20 Business Days
Japan Japan Post, 10-20 Business Days
International International, 10-31 Business Days

 

PLEASE NOTE: During peak times (October - January) there will be shipping delays due to a high volume of orders across the globe because of the Christmas holiday.

CORONA VIRUS INFO:

Due to the recent Corona Virus outbreak, shipping companies, shipping lines and normal delivery services have been experiencing huge delays with getting your package to your door. This is for obvious reasons, the main one being people having to take a lot of time off work due to the outbreak which has a huge knock-on effect that results in slower delivery times.

As of now (25 June 2020), delivery times are 2-5 weeks. However, as we are uncertain as to how this situation will play out, delivery times could become longer...

If you are ordering from the United States or Canada, please expect your order to arrive move towards the 4 week period.

We sincerely apologise for any inconvenience caused. We will do everything in our power to make sure your order gets to you as soon as possible!

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order within 24 hours of placing it for the cancellation to be applied. If the item has already been shipped, please email customersupport@imperiyal.com.

I HAVE ENTERED AN INCORRECT ADDRESS!


If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and send us the correct information. Notify us immediately via email at customersupport@imperiyal.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with all the padding that is needed. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens, please contact us with both of the below:

  • Your order number.
  • A picture of the damaged product

Once received, we will be happy to send out another free of charge.

I EMAILED YOUR SUPPORT BUT DID NOT GET A REPLY

If we still haven't managed to answer your question, feel free to visit our contact us page and we will do our best to reply within 24 hours. Please note that if we do not reply within this time frame, we will have been busy and we will reply to you as soon as possible.